Effective Communication Skills Training - Canberra
Canberra Effective Communication Skills Course
Dana Harris – A Complete Course Outline
Course Overview
Communication is one of the biggest headwinds of Australian business today. This pragmatic training addresses genuine workplace communication challenges with proven approaches and in class practice. Participants will learn critical skills for clear communication, difficult conversations, and more effective working relationships throughout all organisational ranks.
The program is about "activity not theory" where attendees emerge with instant tools & resources. Taught in the context of Australian business, with adapted content that reflects workplace culture and communication styles.
Learning Outcomes
At the end of this training the participants will be able to:
Organise Clear Messages Plan communications to get what you need the first time and avoid back and forth confusion and wasted time
Tweak Communication Style: Modify style depending on target, different personalities, or situation requirements.
Manoeuvre Tough Conversations: Manage conflicts, give productive feedback, and talk about hot issues in a professional way
Listen to Body Language: Interpret body language and cues for environment to maximise messaging
Speak with Impact: Avoid communication pitfalls and speak effectively to anyone from small groups to large audiences
Professional Influence: Effective application of voice, presence, and credibility building strategies
Course Curriculum
**Module 1: Foundation Communication Principles**
Communication Barriers in the Workplace of Today
The price of inefficient communication on business results
Fundamental principles of message design
Evaluation of specific communication talents and growth areas
**Module 2: Crafting and Delivering Your Message**
Organising information for greatest clarity and impact
Doing away with uncertainty in writing and speaking
Professionally: How to write a business email etiquette and e mail. Texting etiquette and email etiquette for work.
Meeting communication protocols and efficiency
**Module 3: Understanding the Room and Flexing Your Style**
Understanding the verbal and non verbal feedback cues
Adjusting communication style in real time
Adjusting to Various Personality Types and Preferences
Cultural considerations in diverse workplaces
**Module 4: Having Challenging Conversations and Getting Back on Track**
Preparing for challenging discussions
Low Resource and Domain Adaptative Approach for Opinion Analysis on Relational Sentences: the Cases of Retrieval and Generation of Dimensions of Goods and Services.
De escalation strategies for heated situations
Follow up and accountability methods
**Module 5: Presenting and Influencing**
Engaging diverse audiences effectively
The Power of Your Voice, Your Stance, Your Presence 2.
Dealing with nerves in presentations and building confidence
Technology integration in modern presentations
**Module 6: Application and Integration of Skills**
Role playing real workplace scenarios
Personalised action planning
Peer feedback and coaching practice
Ongoing development strategies
What You Will Learn
Clear Message Building: Learn how to say what you mean the first time. Get rid of the endless email chains and quizzical looks that don't help anyone.
Personality Based Communication Learn how to communicate with detail oriented co workers, big picture thinkers, relationship focused team members, and results driven managers.
Courage in challenging situations: Learn techniques to handle poor performance, confront issues in the workplace, tell people what they don't want to hear and retain a good working relationship.
Presentation Mastery: Master techniques to captivate an audience whether you are addressing three people in a boardroom or 30 in a conference room, and keep them focused on your message.
Influence Without Authority: Learn to establish credibility and persuasive power by communicating more effectively, even if you don't have formal leadership roles.
Professional Presence Learn how to use your voice, body language, and your overall presence to make others hear your message and see your capacity.
Training Methodology
The course includes interactive workshops, hands on practice, video playback and peer coaching and live on the job scenario practice. Participants apply what they've learnt to real world communication issues they face in their job roles, making the transfer of learning immediate.
Assessment and Certification
The Organisation Throughout the programme, delegates will complete practical communication exercises and present a final solution to a workplace communication challenge. Successful graduates receive a certificate of professional development.
Course Duration and Format
Full Program: 2 full days (or 4 half day sessions over 2 weeks) Number of Participants: A maximum of 16 participants allows for great interaction and personal feedback Venue: Professional learning venues in Canberra with small breakout rooms for team practice time
Concluding Remarks
Good workplace communication isn't about being perfect or a charismatic speaker, it's about connecting with people and getting things done. This course is designed to provide you with essential speaking, language and communication techniques that will make sense, be easy to execute, can be put into practice immediately and have an immediate impact on the success of your Business or occupation.
Attendees take home tools they can use immediately to build stronger team relationships, prevent misunderstandings and move their careers forward with improved communications. The time and attention that they invest in developing their communication skills pays for itself and then pays dividends in the form of being more productive, being better at relationships, and advancing as a leader.
After all, when people speak the same language, all things in business flow easier. This course establishes the understanding upon which these techniques are based, for the Australian workplace.