**Emotional Intelligence for Managers - Brisbane**
EI for Managers Brisbane
Course Outline
Opening Question
Have you ever wondered why there's that efficient manager that the employees trust blindly while there's another one who is almost always disrespected by their staff members? What if it is not in their technical competence, but in their competence to comprehend and to navigate the often byzantine emotional terrain of leadership?
Course Overview
This full day action packed training course has been tailored for managers doing business in Brisbane. It's a training on practical emotional intelligence skills that help leaders turn the struggles of management into the thrill of team growth and the boost in performance that comes with it.
Attendees will work with case scenarios based on Australian workplaces and learn evidence based, practical skills which can be applied straight away. This is a practical rather than academic course that teaches by "doing" using interactive practical exercises, case study analysis and collaboration with your peers.
The training is in response to an increasing understanding that emotional intelligence is not a "nice to have" but a must have ability that has a direct effect on team retention, team productivity, and workplace culture. Amid an increasingly competitive talent market, managers who know how to read, understand and respond to emotional cues foster work environments where high performers want to, and do, stay.
Learning Outcomes
At the conclusion of this course the participant will be able to:
Assessment and Recognition
Recognise the warning signs of team members beginning to check out, feel stressed, and become at risk for leaving
Good at identifying their triggers and able to self regulate themselves
Safely interpreted gestures and body language in workplace situations
Communication and Intervention
Have hard conversations that are solution focused not ego driven
Adjust the way you communicate to fit different types and individual preferences
Give feedback in a manner that makes the recipient wants to improve and not become defensive
Leadership and Culture Building
Establish a psychologically safe space for team members to feel they can bring forward problems
Proactive measures to stop workplace disputes escalating
Establish credibility and relationships with a team that spans multiple generations, and have varied backgrounds
Performance Management
Use emotional intelligence tools in performance reviews and goal setting conversations
Encourage struggling workers to succeed through emotional support tactics
Empathy and accountability in difficult workplace scenarios
What You Will Learn
Module 1: Self Awareness Foundation
This includes knowing your emotional management patterns and triggers
Creating responses of mindfulness instead of reactions of behaviour
Emotional resilience at moments of high pressure leadership
Module 2: Reading the Room
Deciphering body language, tone and energy during team interactions
Identifying stress signs before they affect performance
There are also cultural and generational variations in how people express emotions
Module 3: Strategic Communication
Active listening strategies to reveal hidden concerns
On presenting the harsh truth in a palatable form
Regulating your own emotions in difficult conversations
Module 4: Conflict Resolution and Prevention
How to calm down a little at work
Tackling interpersonal issues before they become toxic to the team dynamic
Establishing limits and being an approachable leader
Module 5: Motivation and Engagement
Designing mechanisms to motivate individuals on the team
Creating emotions that performance
Acknowledging and Valuing Emotional Labour in Your Team
Module 6: Workplace Anxiety and Stress Relief
Helping team members through the moments of intensity
Keeping yourself out of anxiety while particular up the teammates confidence
Building systems that support not just productivity, but mental health
Module 7: Implementation and Sustainability
Creating personal improvement action plans for immediate use
Developing habits to support emotional intelligence building habits are the hard part
Developing feedback loops to improve over time
Course Methodology
Interactive workshops and small group discussion, role playing and personal musical reflection are utilised. Participants proceed through actual workplace situations, and receive feedback and coaching in real time. Workplace interaction video has some intriguing insights on people's emotions that are often overlooked with daily work relationships.
Examples are from Australian Businesses in diverse sectors to reflect local workplace cultures and expectations. Peer learning is provided so that managers can exchange stories of what's worked and what hasn't and be supported by a network beyond the day of training.
Course Summary
This whole intense training completely turns around how managers approach what they see as their single most challenging responsibility: leading people. With applied emotional intelligence skills training, participants have the confidence they need to manage tough conversations, enhanced collaboration and performance on their team, and less stress in their work.
The balance between the technical side of management and the human side or becoming a successful leader. People return home with practical tools they can try right away, greater self understanding, and a roadmap going forward.
Most importantly, managers find that emotional intelligence is not about becoming a workplace shrink, it's about becoming a stronger leader able to manage the complexities of human behaviour with skill, confidence, and genuine concern for how they and their team can succeed together. Through specialised workplace anxiety management techniques, leaders develop the capabilities needed to support their teams effectively.
Length: All day intensive (7 hours with breaks)
Location: Brisbane CBD training facility
Resources: Spiral bound workbook, assessments, and post workshop resources filled with writing activities
Follow up: Optional 30 day check in for implementation assistance