Emotional Intelligence for Managers - Melbourne

EI for Managers Melbourne

A How To for "Hands On" Leadership

Course Overview

What if, for a struggling team vs. a machine of a team, the difference doesn't have to do with processes, systems, or even talent but about something much more foundational? What if it's about knowing the emotional climate that informs every choice, every interaction, every outcome at your workplace?

As a leadership coach who has served managers from across Melbourne's vast Business spectrum, I've seen a trend unfold time and time again: The greatest of leaders aren't always the smartest in the room, but they are often the ones who can best read the room. They know that behind every spreadsheet, every deadline, every performance review, there is a human with feelings, and they know that these emotions show up in people's work.

This is an advanced course for Melbourne managers who want to move past the old "command and control" methods of management and want to use emotional intelligence instead. You'll learn why some groups are naturally able to work together with ease, and others have a very hard time getting along, and, more importantly, what you can do about it to make sure your team is in the former category.

Using real workplace examples and application exercises, you will build the emotional awareness, skills, experience (via exercises) and confidence (how to's) that set "above average" managers apart from high achievers, cutting edge leaders. This isn't about being everyone's best friend, it's about being a better, more effective, respected and successful leader.

Learning Outcomes

At the end of the training programme trainees will:

Show some emotional intelligence by figuring out what gets you emotionally triggered and figuring out effective ways of managing your high pressure reactions.

Use emotional recognition in a team, situation or individual to interpret the true cause of actions and reactions before they get out of hand.

Adapted communication strategies that vary according to different types of personalities and moods of their team members, among other tactics

Implement reconciliation strategies that tackle superficial issues as well as the deeper emotional drivers

Create a designing team culture that is safe for psychological safety and engenders open and transparent communication

Assess and tweak leadership techniques with principles of emotional intelligence and team input

Establish and sustain practices for continued EI development in both themselves and their team members.

What You Will Learn

Module 1: Basic Self Awareness Getting clear on which emotional patterns and triggers influence the team. You can gain hands on training in how to manage your emotions in difficult times.

Module 6: Reading the Room Develop the ability to notice when team members are privy to something, from the most nuanced body language signals to communication patterns that indicate that something is amiss.

MODULE 3: ADAPTIVE COMMUNICATION Learn to tailor your communication to best be heard according to personality type and emotional mood.

Module 4: Confidence to Have Difficult Conversations Guide difficult conversations with the principles of emotional intelligence, focus on quality outcomes without breaking relationships.

Module 5, Establish Psychological Safety Build team environments where it is okay to question, to share ideas, and to take risks, but it is not okay to judge.

Module 6: Feedback That Lands Give feedback that's actually heard and acted on by understanding the emotional backdrop to how people receive information.

Module 7: Motivating Diverse Teams Move past generic, one size fits all approaches to motivation and learn what motivates each team member at the individual level.

Module 8: Making a Comeback Learn how to recover from setbacks effectively and how to help your team remain emotionally steady in tough times.

Course Structure

Workshops, learning from your peers and applying in practice Exercises are all integrated in the programme. Delegates will be taken through actual work related situations from the Melbourne business place where such knowledge is put to use immediately. Take home resources and continuing embed learning reflection tools accompany each module.

Concluding Remarks

By redefining leadership to include the often neglected emotional dimension to workplace success, this course fundamentally shifts the way Melbourne managers think about leadership. Far from complicating your role, emotional intelligence actually makes management simple by teaching you to look for the 'why' beneath your team's behaviour and performance.

After the class, you'll have an arsenal of practical techniques, a better picture of your own leadership style and the confidence to deal with difficult interactions that used to make you break out in hives. The result? A more motivated team, lower stress on the job, and the reward that comes from knowing you're enabling the people you lead to perform at their best.

Most of all, you'll find that emotional intelligence isn't a nice to have, it's a competitive edge that you'll use to directly affect your team's output, retention and success in the often harsh Business world of Melbourne.